Delivery Policy
We are committed to ensuring a smooth and efficient delivery experience for both sellers and customers. Below, you’ll find our detailed delivery policy outlining procedures, timelines, and expectations.
1. Delivery Partners
Surf Malta partners with trusted logistics providers, including Fastdrop and MannaEv, to ensure reliable and timely deliveries.
2. Delivery Costs
- Same-Day Delivery: €4.99
- Next-Day Delivery: €2.99
Delivery fees are determined based on the selected delivery option at checkout.
3. Delivery Timeframes
Delivery timeframes vary depending on the individual seller and the product purchased. Please refer to the product information on the seller’s page to determine if the product is eligible for:
- Same-Day Delivery
- Next-Day Delivery (within 24–48 hours)
4. Order Tracking
Tracking updates will be provided directly by the assigned delivery partner. Customers will be notified via email or SMS with updates on their delivery status.
5. Failed Deliveries
In the event of a failed delivery:
- Next-Day Delivery: Our delivery partner will attempt re-delivery at no additional cost.
- Same-Day Delivery: Re-delivery may not be possible on the same day and could incur additional charges.
To avoid delays or missed deliveries, please ensure that all address details are accurate and complete at checkout.
6. Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.
7. Seller-Specific Guidelines
- Sellers must ensure that products are packaged securely and labeled clearly for efficient delivery.
- Delivery schedules will be coordinated between sellers and our delivery partners.
8. Contact Us
For any delivery-related queries, please reach out to:
- Email: support@surf.mt
- Phone: +356 79650714
Policy Updates
This delivery policy is subject to updates. Please review it regularly for the most current information.