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Seller Acceptable Use Policy

This Acceptable Use Policy (“Policy”) sets forth the rules and restrictions applicable to all sellers who use the Surf platform (“Surf”, “we”, “our”, or “us”), operated by Surf Creative Solutions Ltd. By listing products or services on Surf, you (“Seller”, “you”, or “your”) agree to comply with this Policy. Failure to adhere may result in removal of listings, suspension or termination of accounts, and/or legal action.

1. Prohibited Products and Services

1.1 Illegal Items

  • Counterfeit, replica, or unlicensed branded goods

  • Stolen merchandise or items procured through illegal means

  • Narcotics, controlled substances, or related paraphernalia

  • Firearms, explosives, ammunition, or weapons of any kind

1.2 Restricted Items

  • Alcohol, tobacco, or e-cigarette products without appropriate licensing

  • Prescription drugs or medical devices lacking regulatory approval

  • Health or dietary supplements with unsubstantiated or misleading claims

  • Adult content or products not compliant with Maltese or EU regulations

1.3 Prohibited Services

  • Gambling, betting, or lottery services

  • Multi-level marketing (MLM), pyramid schemes, or fraudulent investment offerings

  • Unregulated financial services, money laundering, or currency exchanges

  • Malware, hacking tools, or software designed to facilitate fraud or unauthorized access

1.4 Other Unacceptable Content

  • Products or content that promote hate speech, violence, or discrimination

  • Listings that infringe intellectual property or proprietary rights

  • False, deceptive, or intentionally misleading product descriptions or promotions

2. Seller Conduct

All Sellers are expected to act in good faith and adhere to the following behavioural standards:

  • Provide accurate and truthful information about your business and products

  • Do not manipulate customer reviews, ratings, or feedback

  • Avoid any form of abusive, threatening, or fraudulent activity

  • Do not attempt to bypass Surf’s fee structure or payment systems

  • Maintain transparency in pricing, discounts, and promotional offers

3. Platform Oversight and Enforcement

Surf Creative Solutions Ltd employs a combination of automated and manual tools to ensure compliance with this Policy, including but not limited to:

  • Keyword monitoring

  • Manual listing reviews

  • Buyer and community reports

  • Routine listing audits

Violations are addressed using a progressive enforcement model:

  • First Offense: Formal warning and immediate removal of non-compliant content

  • Second Offense: Temporary suspension of your seller account

  • Severe or Repeated Offense: Permanent account termination and possible referral to legal or financial authorities

4. Reporting Misuse

If you encounter content or behaviour that violates this Policy, please report it to our compliance team at gdpr@surf.mt.

5. Modifications to This Policy

We reserve the right to update or amend this Policy at any time. Continued use of the Surf platform following any changes constitutes your acceptance of the revised terms.

Version: 1.0
Effective Date: 11/04/2025